Our standard hours are 9am-5pm. During these times, we do our best to respond to messages within 24 business hours. For time‑sensitive situations outside regular hours, you may call our after‑hours line at 307-487-9487 and leave a detailed voicemail; a member of our team will return your call as soon as possible. Email is best for non‑urgent questions, while phone is recommended when your pet has just passed or will pass soon. 

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24/7 Grief Hotline: Call if you need an ear to listen, and don’t know what to do next. Our technicians will walk you through the entire process.